1. What products does Woodluck offer?
Woodluck specializes in home decor items including mosquito nets for windows, planter stands, pots, vases, and various other interior design products. Our range combines functionality with aesthetics to enhance your living spaces.
2. How can I place an order on Woodluck?
You can place an order directly through our website by browsing the product categories, adding items to your cart, and following the checkout process. We accept various payment methods for your convenience.
3. Do you offer customization services for your products?
Yes, Woodluck offers customization on selected items. If you have specific requirements or design preferences, please contact our customer service team to discuss the options available.
4. What are the shipping options and delivery times?
We offer standard and express shipping options. Delivery times vary depending on your location, but we aim to process and ship orders within 2-3 business days. You will receive a tracking number once your order is dispatched.
5. Can I return or exchange a product?
Yes, we have a return and exchange policy. If you are not satisfied with your purchase, you can return or exchange it within 14 days of delivery. Please ensure the product is in its original condition and packaging.
6. How do I care for my Woodluck products?
Each product may have specific care instructions. Generally, for wooden items, avoid exposure to direct sunlight and moisture. For mosquito nets, regular gentle cleaning is recommended. Detailed care instructions are provided with each product.
7. Are your products eco-friendly?
Woodluck is committed to sustainability. Our products are crafted from eco-friendly materials, and we ensure that our production processes minimize environmental impact.
8. Do you offer gift-wrapping services?
Yes, we offer gift-wrapping services for an additional fee. You can select this option at checkout and include a personalized message for the recipient.
9. What should I do if I receive a damaged item?
If your order arrives damaged, please contact our customer service team immediately with photos of the damaged product and packaging. We will arrange a replacement or refund as per our policy.
10. How can I stay updated on new products and promotions?
You can subscribe to our newsletter to receive updates on new arrivals, exclusive promotions, and special offers. You can also follow us on social media for the latest news from Woodluck.